Delete your account

You can delete your SabiQ account at any time from the app. You have 30 days to change your mind.

Delete it in the app

1. Open SabiQ and sign in.
2. Go to Account, then Privacy and data.
3. Tap Delete account.
4. Read what will be deleted, enter your password and tap Delete my account.

You are signed out on every device straight away. Your account is deleted for good 30 days later.

Before you delete

• Cancel any subscription first. Deleting your account does not cancel a subscription bought in Google Play or the App Store. Cancel it in the store: Google Play → Payments and subscriptions → Subscriptions, or iPhone Settings → your name → Subscriptions. For a plan bought on our website, open Your plan in Account and tap Turn off renewal.
• Download your data if you want a copy. Go to Account → Privacy and data → Download my data. We email a copy to your verified email address within 48 hours.

Changed your mind?

Sign in within 30 days and tap Keep my account. Everything comes back as it was. After 30 days your account cannot be restored.

What we delete

• Your profile, phone number, email, password and preferences
• Your schools, notifications and devices
• Your SabiQ Points, rank, streaks and leaderboard places
• Your practice history, mock results, riddle attempts and progress
• Any unused credits (these are not refunded)

What we keep, and why

• Payment records, with your name and email removed, because tax law requires them and they are needed for refunds.
• A record that you agreed to our terms, without your IP address, as proof of consent.
• Reports you made about questions, without your note and not linked to you, so we can keep fixing the question bank.

Can't sign in?

If you can no longer use the app, contact us from the email address or phone number on your account and ask us to delete it. We check that the account is yours before we delete anything. Email us at support@getsabiq.app.